Frequently asked questions

If you can’t find what you’re looking for, email our support team at office@salestrekker.com and someone will get back to you.

  • What industries does Salestrekker service?

    Salestrekker is predominantly designed for finance origination.

  • Can Salestrekker be used for other industries?

    Yes, Salestrekker has customisation options to be deployed for many other uses.

  • What markets is Salestrekker servicing?

    Salestrekker is supporting international markets and can be deployed in any language.

  • What sort of broker tools does Salestrekker have?

    Brokers and lenders can use home loan, asset finance and commercial lending tools.

  • Can Salestrekker be used for personal loans?

    Salestrekker can deliver personal loan solutions in partnership with LoanQ.

  • Is data stored in Salestrekker secure?

    We ensure all customer data is encrypted, stored in Australia and protected by a number of methods.

  • Does Salestrekker have a security certification?

    Salestrekker has a current SOC2 Type 2 certification.

  • Where is Salestrekker based?

    We are based in Bondi Junction, Australia and developed in Australia, Serbia and Brazil.

  • Does Salestrekker have an open API?

    In addition to a number of direct integration, Salestrekker has a REST API that can be used for custom integrations.

  • Is Salestrekker a CRM?

    While predominantly a loan origination platform, Salestrekker has a multitude of CRM functionalities.

  • Which aggregators use Salestrekker?

    Astute, SFG, outsource Financial, Vow, YBR, Purple Circle, Resolve, MyLocal and Mortgage Australia Group.

  • Can I use Salestrekker instead of my aggregator’s CRM?

    Salestrekker can be used in addition to your own aggregator’s CRM, however it cannot replace it.

  • Does Salestrekker integrate with lenders?

    Yes, Salestrekker has a number of direct lender integrations as well integrations via external gateways operated by aggregators.

  • Can Salestrekker be white-labeled?

    Yes, users can utilise own colours and logo and enterprise users can get an own branded instance of Salestrekker.

  • Can Mortgage Managers and Lenders use Salestrekker for loan origination?

    Ask us about Loantrekker launch in 2025

  • Can Salestrekker be used on a mobile device?

    We have iOS and Android apps and the new Salestrekker is built for all devices.

  • How much does Salestrekker cost?

    Aggregator using Salestrekker have own pricing arrangements and generic Salestrekker pricing is displayed on this site.

  • How do I sign up with Salestrekker?

    Contact us using the form on this site and we will respond the same day.

  • Is there free trial period for Salestrekker?

    Yes, generic users get a two month free period.

  • How do I cancel my Salestrekker subscription?

    Generic users can cancel Salestrekker at any time in the billing section of Settings.

  • How is Salestrekker billed?

    Salestrekker is billed per user per month.

  • Are there additional costs to the subscription?

    Yes, for added services such as eSignatures, ID verifications and premium solutions.

  • Does Salestrekker offer training?

    Yes, Salestrekker can do one on one or group training. In addition, aggregators offer own training to their members.

  • What support does Salestrekker offer?

    In addition to the extensive knowledge base and video library, Salestrekker offers live chat support with near instant responses.

  • What times does Salestreekker support work?

    Currently, our work times are 6AM to 10PM weekdays and 8AM to 3PM Saturdays (AEST).

  • Does Salestrekker have a client facing solutions?

    Yes, Salestrekker has a customisable Client Portal and a website plugin solution (Loanhound).

  • Can Salestrekker be used by loan processors?

    Yes, many loan processors use Salestrekker. We recommend xSource.