PRIVACY POLICY
PRIVACY POLICY of Salestrekker Trading Pty Ltd (ABN 19 659 282 827)
Salestrekker Trading Pty Ltd (“we”, “us”, “our”, “Salestrekker”) respects and protects the privacy of individuals. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other equivalent privacy and data protection laws and regulations as applicable.
This Privacy Policy outlines our practices with respect to collection, handling, use and disclosure of personal information, including sensitive information, and applies to your use of our services, products, website https://salestrekker.com/ , subscriptions, mobile applications, social media, online services, off-line services, in-person interactions and communications with you.
WHAT PERSONAL INFORMATION WE COLLECT
We collect, hold, use and share personal information to facilitate the supply of goods and provision of services which we offer. This enables us to identify and interact with individuals that we are dealing with, distinguish those individuals from others, keep appropriate records, analyse the market and demand for the goods we offer and customise our offering according to your preferences and interests. At all times we try to limit the collection of personal information only to the information we reasonably need for the particular function or activity we are carrying out.
This will ordinarily involve the collection of the following personal information from you:
• Your name and contact details, such as residential and postal addresses, email address, mobile and/or phone number, social media handle;
• Date of birth;
• Payment and billing information (as necessary to set up direct debit or process payments)
• Account information, such as account login credentials, usernames and passwords, password hints and similar security information;
• Employment details, including your job position, educational and professional background and qualifications;
• Your photo and video recordings;
• Browsing history;
• Product preferences and interests;
• IP address and technical information (such as operating system, browser information);
• Information about your device, computer or network, referring domain and out link, search terms and pages visited on our website, date and time of access and browsing;
• Geolocation if it is enabled on your device;
• Comments, feedback and other information you provide to us and any interactions with us.
If you apply for a job vacancy with us, we will collect and use the following information, including sensitive information:
• Contact details (eg name, address, telephone number or personal email address);
• Date of birth;
• Copies of driver’s licence, passports or other photo ID;
• Employment history (eg job application, employment references or secondary employment);
• Education history (eg professional background and qualifications);
• Right to work information and any visa details;
• Details of any criminal convictions;
• Security clearance details if necessary for your position;
• Bank account details;
• Tax File Number;
• Superannuation details;
• Family and emergency contact information;
• Health information and medical history, including Medicare details;
• Racial or ethnic origin;
• Professional association memberships
We will not use government related identifiers as our identifiers of an individual, except where the Privacy Act permits.
HOW WE COLLECT PERSONAL INFORMATION
1. You provide it to us.
The main way we collect personal information about you is when you give it to us. We collect your personal information directly from you when you:
• interact with us over the phone, in person or online;
• subscribe to our services;
• create an online account on our website;
• purchase our products or services;
• participate in surveys or questionnaires;
• attend our promotional event;
• subscribe to our mailing list;
• apply for a position with us as an employee, contractor or volunteer;
• lodge a complaint with us;
• provide your feedback or interact with us in some other manner.
2. We collect it using IT resources.
We will also collect your personal information when you access our website, mobile application, social media, emails, online promotions and advertisements or browse for our products, register and use your online account with us. We will use web analytics, cookies or similar technology, such as pixels, ad tags and tracking technologies. The collection of information will occur automatically and collected information will include:
• Computer, device, IP address and technical information to identify you and log your use, browser type and version, operating system and other software installed on your device;
• Usage data, features and settings you used, URL stream data, purchase information and history;
• Location information, geolocation;
• information recorded on our surveillance cameras if you are on or around our premises or facilities.
3. We receive it from third parties.
We may receive or collect your personal information from third parties, such as our distributors, affiliates, IT service providers, advertising and marketing agents, data providers, third party websites and applications, such as social media platforms and networks, or through publicly available resources such as Google and other search engines. Information that we may receive include:
• Your contact and personal identification information;
• Job title, employment and education history;
• Information about the products and website content which you have accessed, browsed or enquired about, your preferences, product choice, purchase history, location, device and other technical information.
USE OF COOKIES
We use cookies and similar technologies, such as pixels, ad tags and tracking technologies, web beacons and resettable device identifiers on our website https://salestrekker.com/
What are cookies?
Cookies are small data files that contain an alphanumeric identifier. They are stored directly on your device when you browse and use websites and online services. The identifier in a cookie helps us manage and report on your interaction with our websites, services and products.
Web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies. A pixel is a tiny image that may be found within webpages and emails. We use pixels to learn more about your interactions with the web or email content, including access and use to ads and links. Pixels also enable us and third parties to place cookies on your browser.
Similar technologies are other tracking technologies, such as mobile advertising IDs and ad tags used for similar purposes as cookies described above.
What do we use them for?
We use cookies and other similar types of technologies for various reasons, such as keeping count of your visits to our websites, dates and times of visits and your current IP address; authenticating your login information and making it easy to access our services by remembering you when you return; enhancing the use of our services; monitoring or managing multiple usage of our website on your browser; collecting information about websites that redirected or referred you to our website; improving website performance, monitoring visitor traffic and activity on our websites; delivering and customising our marketing or advertising; analysing your use of our website, your browsing preferences; collecting and report on statistical information; security reasons, support and fraud prevention.
What types of cookies do we use?
We use essential cookies, analytical/performance cookies, functionality cookies which originate from third party service providers and other types of cookies.
How can you manage cookies?
You can set your browser not to accept cookies and use the settings on your browser to remove cookies from your browser and to refuse the setting of all or some cookies. Many popular browsers provide the ability to clear browser storage, commonly in the settings or preferences area.
Declining cookies may limit the functionality of the websites and availability of certain features as it will impair the effectiveness of web beacons associated with those cookies. You may not be able to access all or parts of our websites if you choose not to accept cookies or if you use your browser settings to block all cookies.
ONLINE ACTIVITY
Analytics. Our website uses Google analytics and other analytics service to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
Direct marketing. We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe' set out in the relevant communication and/or contacting us using the details set out in the “Contact us” section below. In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
PURPOSES OF COLLECTION AND USE OF PERSONAL INFORMATION
The primary purpose of our collection of personal information is to facilitate our work as a provider of “Salestrekker” customer relationship management platform and associated services, and the management of our business relationships with distributors, customers and suppliers.
We collect and use your data so that we can:
• facilitate the creation of and manage your account with us, including registration on our website/mobile application;
• supply, provide, maintain and improve our products, services, website/mobile application/social media and other information about us and our products;
• send you emails about special offers about our products, related products and services we think you might be interested in;
• promote our products, services, website and social media;
• develop or conduct a research on development of new products and services;
• customise and personalise your experience, preferences and interests when you access our website or mobile application, advertising and other content about us and our products;
• contact you and provide information that you have requested or agreed to receive or may be interested in receiving;
• alert you to the latest developments in the industry and to notify you of new products;
• fulfill your requests for products and services, such as functionality of existing products, launching new products, distributing electronic newsletters and enabling you to participate in surveys and public forums;
• analyse, maintain and improve performance, effectiveness, security, and safety of our products and website;
• communicate and manage our relationship with you, including addressing any service and administrative issues;
• respond to your enquiries, service requests, questions on products, website, services, promotions and events we may organise;
• manage claims and provide product support and service information;
• analyse data about the use of and preferences about products and products features;
• assess your application for employment with us;
• make use of your information consistent with the context in which the information was collected or with your consent for other internal business purposes in compliance with applicable laws and regulations.
In general, we will keep and use the information we collect from individuals to supply our products, communicate, fulfil our contractual and warranty obligations and to provide information about our products, meet our legal obligations as an employer and comply with legal requirements. We will also use the information for internal administrative purposes, marketing and research and for the payment and collection of accounts.
In all cases where personal information relates to a business transaction, we may keep the information also for legal purposes (for example, evidence of information or advice we have given) and for tax purposes.
STORAGE AND PROTECTION OF PERSONAL INFORMATION
We may retain personal information we collect and keep in hard copy and/or electronically in our database. Information will be retained, backed up and may be stored via “cloud”–based technology or on a hard drive.
We will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure.
With regard to information kept electronically, we securely store your personal information on our cloud servers and use up-to-date virus software and prevention technology, password security and firewalls for our computer systems and websites. We implement IT and administrative internal policies and protocols and keep our IT service providers accountable.
With regard to information stored in hard copies, we keep your information safe by using physical measures, including barriers, locks, doors and security alarms at the premises where our business is located and putting in place company policies relating to behavior and security.
We take measures to restrict access to only personnel who need that personal information to effectively provide services to you.
We regularly assess the risk of misuse, interference, loss of and unauthorised access to personal information we hold. We take measures to address those risks by tracking and keeping records of access, changes to and deletion of personal information, and ensuring that personal information is only accessed when it is needed. We conduct regular internal and external audits to assess whether we have adequately complied with or implemented these measures.
RETENTION OF PERSONAL INFORMATION
We will keep your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations. Once we no longer need to or are required to retain your personal information, we will destroy it by securely erasing all personal information held digitally or in hard copies.
ACCOUNTABILITY
It is the responsibility of all our employees to comply with privacy laws and this Privacy Policy. This Privacy Policy is made available to all current staff and new staff on induction. Periodic training is also provided.
In addition, where commercially and legally practicable, we require external contractors to comply with privacy laws, the Privacy Act and our Privacy Policy.
DISCLOSURE TO THIRD PARTIES
We will disclose your personal information to persons and organisations external to Salestrekker if our dealings with you would reasonably require us to do so and where you would reasonably expect us to do so.
Disclosure to service providers
We use a number of service providers to whom we disclose personal information. These include providers that host our website servers, manage our IT systems and database and manage our human resources information. We may also disclose your information to IT marketing and advertising agencies in order to tailor the content of our promotions and emails to your needs and interests.
To protect the personal information we disclose we:
• require a service provider to enter into a contract with us which requires them to only use or disclose the information for the purposes of the contract and to be compliant with the Privacy Act;
• include specific privacy compliance requirements in the contract, where necessary.
Disclosure to our distributors and dealers
If you have enquired about our products, we may refer your personal information to our distributor or dealer to assist in providing information as to the availability and suitability of our products for your needs.
Links to third party websites
Our website and social media accounts may contain links to websites operated by third parties. If you access a third party website through our website/social media account, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers and websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Disclosure of personal information overseas
Ordinarily we will not disclose your personal information to overseas recipients.
Your personal information may be stored and processed in your country, or another country where Salestrekker, our affiliates and service providers maintain servers and facilities, including Australia and Serbia. We take measures, including through contracts, to protect your personal information wherever it is located in a manner consistent with the standards of protection required under applicable privacy and data protection laws.
Google Analytics collects web traffic information when you visit our website. Google stores such information across multiple countries.
When you use social network services such as Facebook and LinkedIn to communicate with us or to find our products and services, the social network provider and its partners may collect and hold your personal information overseas.
Disclosure to subcontractors
We may engage external contractors to:
• clean our premises;
• conduct clerical, mail-out, marketing and other tasks; and/or
• provide temporary staff.
The use of such external contractors means that they may have access to the personal information stored in the database, or seen in our offices. We will, where practicable, require such contractors to agree to comply with the Privacy Act.
Disclosure of sensitive information
We only disclose your sensitive information for the purposes for which you gave it to us or for directly related purposes you would reasonably expect or if you agree, for example, to handle a complaint or assess your employment application.
ANONYMITY
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our products and services or otherwise interact with you.
It is impracticable for us to allow distributors, customers and suppliers to remain anonymous. For professional, legal and confidentiality reasons, we need to know the identity of the people we are dealing with at all times.
If you are browsing our website, you may choose not to accept cookies and use settings to remove cookies from your browser. In this case, some features on our website may not function or be available and your use of our website will be limited as a result.
CHILDREN’S PRIVACY
We do not knowingly collect and process personal data relating to children under the age of 18 or target our products to children under 18.
QUALITY OF PERSONAL INFORMATION
We will take reasonable steps to ensure that the personal information we collect is accurate, up-to-date and complete.
Where you have an online account with us, as a user of the account you can directly access and review your account information and make corrections or updates at any time. Keeping such information up to date is your responsibility. You may also close your account at any time directly by contacting our customer support.
Our staff is responsible to record personal information accurately when it is provided by you directly to them. Where necessary, we confirm the accuracy of information we collect from a third party or a public source, update or add new personal information to existing records, audit our contact lists for accuracy.
We review the accuracy of personal information before we use or disclose it. We will periodically give individuals the opportunity to check certain details (particularly contact details) within the information we hold.
We encourage individuals to let us know if they become aware that the personal information we hold is inaccurate and we will respond promptly to any request for correction of data and will act quickly to correct any data that is found to be inaccurate.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
You have the right to ask for access to the personal information we hold about you or ask that we correct that personal information. You can ask for access or correction by contacting us and we will respond within 30 days.
If you make a request, we must give you access to your personal information, and take reasonable steps to correct it if we consider it is incorrect, unless there is a law that allows or requires us not to. Please note that the access right is qualified. In some circumstances it may be lawful for us to refuse to give access to some or all the information we hold.
We may ask you provide addition information in order to verify your identity before we give you access to your information or correct it.
If we decide to refuse to give you access to, or correct, your personal information, we will notify you in writing and provide the reasons for our decision. If we refuse to correct your personal information, you can request that we attach a statement which sets out what information you believe to be incorrect and why.
If we have disclosed the incorrect information to third parties, you can ask us to notify them about the correction. We must do so unless there is a valid reason not to.
HOW TO MAKE A COMPLAINT
For complaints about how we handle, processes or manage your personal information, please contact us:
• by email at office@salestrekker.com ;
• by phone on +61 2 9037 7350; or
• by mail to The Privacy Officer, Salestrekker Trading Pty Ltd, Suite 2101A, Level 21 (Tower 1), 520 Oxford Street Bondi Junction NSW 2022, Australia;
We may require proof of your identity and full details of your request before we can process your complaint.
We will acknowledge receipt of your complaint and will respond to it within 30 days.
Once we receive a complaint from you, we will determine what (if any) action we should take to resolve the complaint. We may need to seek further information from you if we are to respond in a meaningful way.
We encourage you to contact us with any concern regarding our use and handling of our personal information and we will use our best efforts to resolve such complaint to your satisfaction. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with our response you may refer your complaint to the Privacy Commissioner or to the Commonwealth Ombudsman. Please refer to the Office of Australian Information Commissioner for further details. https://www.oaic.gov.au/privacy/
CONTACT US
For enquiries about our approach to privacy, requests for access to personal information we hold and process, and complaints, please contact our Privacy Officer by:
• email at office@salestrekker.com ;
• phone on +61 2 9037 7350; or
• mail to The Privacy Officer, Salestrekker Trading Pty Ltd, Suite 2101A, Level 21 (Tower 1), 520 Oxford Street Bondi Junction NSW 2022, Australia.
EUROPEAN REGION ADDENDUM – PROCESSING NOTICE
This addendum is set out for the purpose of our compliance with the European Data Protection Law and applies to you if you ordinarily live in Europe. This Addendum is supplementary to our Privacy Policy
For the purpose of this Notice:
Europe means the European Union, the European Economic Area and/or their member states, Switzerland and the United Kingdom.
Data means personal data that is subject to the protection of European Data Protection Laws as defined in such laws.
European Data Protection Law means data protection laws applicable in Europe, including:
(i) Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation);
(ii) EU Directive 95/46/EC;
(iii) Directive 2002/58/EC concerning the processing of personal data and the protection of privacy in the electronic communications sector;
(iv) applicable national/member state implementations of the above;
(v) GDPR as it forms parts of the United Kingdom domestic law by virtue of Section 3 of the European Union (Withdrawal) Act 2018; and
(vi) Swiss Federal Data Protection Act and its Ordinance;
and as amended, replaced or superseded from time to time in each case.
DATA CONTROLLER
Salestrekker is the data controller of your Data as defined in the European Data Protection Law.
However, if you purchase our products and services from our authorised distributors, that distributor is the controller of your Data and not us and this Privacy Policy does not apply.
PROTECTING YOUR DATA OUTSIDE EUROPE
Salestrekker is an Australian company, and when you share your Data with us, we may transfer that Data for processing by our affiliates and services providers, in Australia and Serbia. When doing so, we apply the same protections described in this Privacy Notice and in compliance with the European Data Protection Law, and making sure appropriate safeguards are in place.
Where necessary, our data processors may share Data outside of Europe. When doing so, they comply with the European Data Protection Law, making sure appropriate safeguards are in place.
Where Data is transferred between our group of companies or to our service providers, this is done using the framework set out in the European Data Protection Law, such as standard contractual clauses that have been approved by the European Commission as well as supplementary measures necessary to ensure an adequate level of protection for your Data.
Please contact us for more information.
OUR LEGAL BASIS FOR PROCESSING YOUR DATA
To fulfil the purposes set out in the ‘Purposes of collection and use of personal information’ section above, we rely on certain legal grounds when collecting, processing and sharing your Data:
• to enter into a contract and perform our contractual obligations to you;
• to protect and give effect to our legitimate interests, provided those interests are not overridden by your interests or rights. Our legitimate interests include: offering employment to you; securing our website, social media and platform; responding to your requests received through the website; enforcing our legal terms; analysing how our website is being used; effectiveness of our marketing and promotional campaigns; improvement of our product offerings, website performance and user experience; monitoring the demand for our products; provide ongoing support to our customers; research, development and improvement of our products and services; protecting our intellectual and other intangible property, interests and rights; protecting us and others against error, fraud, damage and harmful or illegal activity; offering tailored content to you; complying with our legal obligations under laws outside Europe and responding to legal requests from governmental and law enforcement agencies; operating and expanding our business;
• for compliance with applicable laws and regulation and our legal obligations;
• as permitted by your consent, for example, where you opt-in to receive direct marketing communications about our products, or where you consent to the use of cookies on our website.
We may rely on more than one legal ground depending on the purpose for which we collect and process your Data. We only use Data for the purposes for which we collected it unless we believe that we need to use that Data for another reason that is compatible with the original purpose or as applicable law allows.
YOUR DATA PROTECTION RIGHTS AS DATA SUBJECT
Under the European Data Protection Law, you have rights including:
• Right of access. You have the right to ask us for copies of your Data.
• Right to rectification. You have the right to ask us to rectify your Data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Right to erasure. You have the right to ask us to erase your Data in certain circumstances.
• Right to restriction of processing. You have the right to ask us to restrict the processing of your Data in certain circumstances.
• Right to object to processing. You have the right to object to the processing of your Data in certain circumstances.
• Right to data portability. You have the right to ask that we transfer the Data you gave us to another organisation, or to you, in certain circumstances.
• Right to withdraw consent. When we use consent as our lawful basis you have the right to withdraw your consent.
You do not usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a Data protection rights request, please contact us using the ‘Contact us’ section above.
HOW TO COMPLAIN
If you have any concerns about our use of your Data, you can make a complaint to us using the contact details at the ‘Contact us’ section above.
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may access information on how to lodge your complaint on the website of The European Data Protection Supervisor at https://edps.europa.eu/ or to the Information Commissioner’s Office as applicable in your country in Europe.
Last updated: 18 June 2025
Published on our website at 18 June 2025