SYDNEY, 14 October 2024 –Aspart of its strategic growth and the continued rollout of Salestrekker 2.0, Heather Gallagher be joining the company in the newly created Head of Customer Success role from November 4, 2024.

In this role, Heather will spearhead the implementation of Salestrekker 2.0’s customer success strategies, aiming to enhance onboarding and satisfaction for brokers, aggregators, and lenders. Her primary focus will be assisting these groups in leveraging the extensive capabilities of Salestrekker. As the Head of Customer Success, Heather will work closely with customers to foster engagement with Salestrekker 2.0’s innovations and identify opportunities for them to optimise their usage and achieve better performance outcomes with the platform.

“Heather has unique insights into the current pain points brokers face, even when they don’t realise it themselves. As someone with extensive experience in the industry, deep insights into the benefits of Salestrekker 2.0 and standout capabilities as an educator and trainer, this is a coup for Salestrekker,” said Dalibor Ivkovic, CEO of Salestrekker.

Heather is finalising her role as the Head of Training and Education for outsource Financial, a key aggregator partner of Salestrekker. Before this, her career included roles at the Bank of Queensland and Westpac.

Salestrekker 2.0 is Australia’s most innovative CRM platform that automates the client relationship for mortgages, asset and personal finance, delivering advanced functionality at an unmatched price point. Salestrekker 2.0 connects brokers with over 120+ lenders and provides highly accurate servicing calculators, which brokers now consider essential component of their aggregator offering. It is currently being rolled out to Salestrekker’s aggregator network.

Heather states, “I have been a raving fan of Salestrekker as an essential tool for a broker’s business since I first saw it nearly six years ago. Being one of the first users of 2.0 has just increased that enthusiasm. When the opportunity to join Salestrekker and combine my passion for helping brokers build better businesses with the best CRM in the market came along, it was an enthusiastic yes! I am looking forward to working with brokers, aggregators and businesses across the industry to increase productivity and engagement and ultimately provide improved outcomes for the consumer at the end of each of these transactions.”

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About Salestrekker

Salestrekker 2.0  is Australia’s first combined lending, origination and Customer Relationship Management (CRM) platform. The new features, flexibility, and functionality deliver unprecedented workflow and marketing automation to help brokers diversify from mortgages to new asset financing in a single platform – and without the need for external IT support.

For further information, please contact Cathryn van der Walt 0402 327 633 | Cathryn@12worlds.com